Bringing the classroom to you
TauRho Tutors Limited ("we", "our" "Cambridge Online Tutors", or "COT") is committed to protecting the privacy of all visitors to our Website cambridgeonlinetutors.co.uk and all visitors who access our Website or services through any mobile application (together, "Website").
We reserve the right to modify this notice without notice by posting any changes on our Website.
When you use the COT Platform and the payment Services, we automatically collect personal information about the services you use and how you use them.
This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the COT Platform and payment Services.
Cookies are small pieces of information, normally consisting of just letters and numbers, which online services provide when users visit them. Software on the user's device (for example a web browser) can store cookies and send them back to the website next time they visit.
Some cookies are set directly by the Website. These cookies are set by the domain cmabridgeonlinetutors.co.uk.
These cookies are essential for the operation of the Website. They enable the user to move around the Website and use its features such as accessing secure areas. These cookies don't gather information about the user that could be used for marketing or remembering where the user has been on the internet.
We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Personal details including name and contact information
To enable us to register you as a new customer and to enable us to manage and process transactions and our relationship with you. We also use contact information to deliver notifications and relevant marketing materials.
(a) Performance of a contract with you.
(b) Necessary for our legitimate interests (to recover debts due to us).
(c) Necessary for our legitimate interest (to develop and grow our business).
Identity verification information
To enable us to verify the identity of Tutors using the Website and comply with money laundering regulations.
(b) To meet our legal obligations.
Profile details provided by Tutors are used to process Tutor applications to join the site. Some data collected by third parties and automatically generated data (Tutor reviews and Tutor scores for example) are used to assess Tutor's continuing suitability to be displayed by COT, as communicated on Tutor dashboards and in our T&Cs.
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
Credit card information and payment details
To facilitate transactions including billing Tutees/Registered Adults for Lessons as agent for the Tutor and passing on payments to Tutors for lessons taught.
(b) Necessary for our legitimate interests (to be able to take payments for services).
To enable us to fulfil our contract in helping to facilitate matches between Tutors and Students through the Website and to allow us to invoice for Lessons. Anonymised location data is also used to aid us in understanding our user base through analytics.
(b) Necessary for our legitimate interests (to be able to provide and take payments for services).
Special categories of personal information including criminal conviction information
To enable us to confirm all COT Tutors as holding valid DBS Certification, as described in our T&Cs.
(b) Necessary for our legitimate interest (to be able to display).
Electronic identification data including IP address and information collected through cookies
To enable us to analyse the use of the Website and help improve the Website's usability.
(a) Necessary for our legitimate interest (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
User activity details and user preferences
To enable Users to communicate with other Users of the Website, to facilitate matches between Tutors and Students and to aid our understanding of our User base. User preferences are stored to enable us to comply with user preferences. Online lessons are recorded for safeguarding and to ensure quality.
(b) Necessary for our legitimate interest (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
Contractual details including the goods and services provided
To enable us to facilitate transactions correctly and to fulfil our legal obligations to keep financial records.
Device and browser details
To help us improve the Website's usability.
(a) Necessary for our legitimate interest (to enable us to keep our Website updated and relevant, and improve its usability).
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the below.
If you wish to exercise any of the rights set out above, please contact us.
To ensure that we can deal with your request as promptly as possible, please ensure you make your request as clearly as possible.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
You have the right to request that we send to you or to another organisation, an electronic copy of the personal data we hold about you in a structured, commonly used and machine-readable format, for example when you are dealing with a different service provider.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is complex or you have made a number of requests.